Ordering
by Mail
We currently do not accept orders by mail
Volume
Ordering
Our website will automatically discount volume orders based on the size of the order
Order
shipment
Orders received prior to 2pm pacific time usually ship same business day.
Policies
Privacy
Policy
We respect your privacy. That's why we will not disclose, rent or sell your email address, or other contact information to any other company. We collect this information in order to be able to process your order and to offer you special deals form time to time.
To learn more about our privacy policy, click here.
All information about you will be maintained with strict confidence. Should you ever wish to be removed from an email list with SoftwareKing, we will process your request immediately.
Security
Policy
Security of
your information is our top priority. Our shopping system uses
the latest SSL (Secure Sockets Layer) technology, making it extremely
difficult for your data to be intercepted by an unauthorized
party.
Our encryption level
technology is the same levl that is used by NASA and the CIA.
Return
Policy
Returns on unopened software will receive a refund less
20% restocking fee if returned within 15 days of receipt by customer.
We do not refund shipping and handling charges. Defective items
will be replaced or credited towards another purchase. No returns
on opened software will be accepted. On defective items received for exchange, we will pay for replacement shipping
after received at customer expense.
All returns must be shipped to, SoftwareKing, #900 - 555 Burrard St, Vancouver, BC
V7X 1M8 via Fedex or Canada Post XpressPost only. Please include your order number. You must keep your tracking number. Once you
see the package has been received by SoftwareKing, email the tracking number,
along with your order number to info@softwareking.ca. Only then can the credit
take place.
Refusals
The Buyer may be subject to no less than a twenty percent
(20%) restocking fee, shipping charges, and any losses incurred
by Seller if a package is refused without prior authorization.
Product Questions
What
are OEM products?
OEM, or Original Equipment Manufacturer, products are different
from retail versions in both licensing and packaging. OEM software is full version software and will not act as an upgrade. OEM does not come
in a retail box, is always licensed for one computer, is not transferable
and does not come with free manufacturer technical support. OEM products
have the license on the CD. No paper license is required for
OEM products. OEM products usually consist of a CD, COA (Certificate
of Authenticity), and a quick start guide. The full manual is
accessible on the CD itself.
What
are CD Only products?
CD
Only Products do not include any books or manuals. You receive
the CD media only. CD Only Products are good as a backup or if
you didn't receive an original CD with your new PC.
What
are Licenses, COA or EULAs?
Licenses, or End User License Agreements (EULA), give a
customer the right to install and use that program on a machine.
In many cases a business, school, or government will purchase
one CD version and purchase many additional licenses. Since the
customer doesn't have to pay for CDs with each license, this
method is much cheaper than purchasing a full version with CD
for each machine.
Some OEM products come
with (COA)Certificate of Authenticity which confirms that the
product was legitimately manufactured. Some businesses prefer
this because it allows them to place a sticker to visually
identify a system with specific software.
What
are Retail products?
Retail Products are the same products you purchase at local
software stores. It is packaged for retail sale and include retail
box, cd(s), manual, paper license agreement, and registration
card. Any customer qualifies for retail products.
What
are Academic products?
Academic software is identical to the
standard (non-academic) versions except the package is labeled "Academic".
No special requirements are needed to purchase or activate academic software.
What
does CAL stand for?
Client Access License. These allow the right for a computer
to have access to the server, which is different than an operating
system or workstation license which grants you the right to have
an operating system running on your system.
What
does no media mean?
No CD is included.
Product
Availability
Our stock is kept full about 99% of the time. On occasion,
our stock becomes depleted and may have to move on back order
status. We strive to remove items low in inventory from the catalog
to avoid this problem, but on occasion may experience short delays
in filling orders. In this case we will advise customers immediately.
Is
your software Used?
All software is 100% brand new.
Do
I need to buy a licensed copy for every computer I own?
You are required to buy a license for every computer you
own.
Is
your software authentic?
Yes, all our software is 100% authentic.
How
can you sell the software so cheap?
We work with large volumes and can afford to offer software
at discounted prices.
Do
you have items not listed on your site?
If you are inquiring about quantities of 20 or more, we
may be able to locate these items, please provide your contact
information and product of interest and we will have someone
contact you. Or email us at sales@softwareking.ca
When
items go out of stock, how long does it take for you to get
new items in?
When an item goes out of stock, we cannot guarantee if we
can get items in. We are always trying to secure supply. If you
would like, please provide your contact details and product of
interest and we will advise if it comes in.
Is
your software an upgrade version?
Each software listed will specify whether it is an upgrade.
Shipping
Shipping
Methods
Our shipping options are as follows: $49.95 (Saturday Delivery), $36.95 (Priority overnight-next business day), $26.95 (Standard overnight-next business day),
$19.95 (2 day air), and $9.95 (3-5 day ground). Items are shipped
via Fedex, Purolator or XpressPost.
Shipping to Canada only.
How
do I track my shipment?
We maintain tracking numbers for all shipments. Once an item has shipped, the tracking number will automatically be emailed to the shipping recipient. A signature will be required
for all deliveries.
We ask that our customers be patient, and
if you have not received your product within 3-5 days of order,
email us and we will retrieve the tracking number for you. This
policy allows us to reduce our administrative costs and keep
our prices low.
Has
my product shipped?
When will I get it?
Can I have a tracking number?
You should receive a purchase confirmation in your email.
If you have not received your shipment within
6 business days after your order, please call or email us back and
we will retrieve a tracking number for you.
Its been
more then 6 business days, where is my product?
Please provide the name the item was ordered under, the email, your name
and number and a sales representative will retrieve the information for
you.
